E911 Board

  • Keith Starr, Chairperson
  • Ben Chatfield, Vice Chairperson
  • Gloria Carr, Treasurer, Floyd County Auditor
  • Kathy Herrick, Secretary, Charles City Police

Text - to - 911

9-1-1: Call if you can, Text if you can’t
Text-to-911 now available in Floyd County, BUT
The Iowa Department of Homeland Security and Emergency Management has upgraded the state’s 911 network to an Internet Protocol (IP)-based system, which is more robust and capable of handling new messaging technology. This new technology will eventually allow citizens to also contact 911 using video and picture messaging. Floyd County is among several Iowa counties serving as a pilot program for Text to 911 with the service being available to the remaining counties in mid 2016.
Text to 911 allows cell phone users to send a text message to 911 in an emergency. Currently, these phone carriers in Floyd County have provided the ability for customers to text 911: Verizon, AT&T, i-Wireless, Sprint, TMobile, U S Cellular, Comcast and Boostmobile. Text to 911 from other carriers will be coming in the future, check with your provider to see when the service will be available. Depending on your cell phone provider, not all residents in Floyd County will have the ability to text to 911 during emergencies.
If possible, it is always better to call 911 in an emergency. Text-to-911 was developed primarily for citizens who are hard of hearing, deaf, or speech impaired. Texting can be used in situations in which a voice call to 911 would endanger the caller, such as during a home invasion or domestic situation. Sending a text to 911 can also be helpful in situations in which a medical condition makes it impossible for the caller to speak.
Things to remember when texting 911:
• Voice calls are always preferred when possible.
• To send a text, enter the numbers “911” in the “To” field.
• The first text message to 9-1-1 should be brief and contain the location of the emergency and type of help needed.
• Push the “Send” button.
• Be prepared to answer follow up text messages and questions from the 9-1-1 dispatcher. You may need to silence your phone if you don’t want others to overhear your incoming notifications.
• Text in simple words – do not use texting abbreviations or slang. Keep text messages brief and concise.
• Be aware that even if your cell phone carrier in your county supports text messages to 911, there may be times when you are unable to send a text if your cell signal is picked up by a tower in a county where Text-to 911 is not available. If that happens, hang up and dial 911 to make a voice call to 911.
Below are a few things to know if you need to text 9-1-1:
• Text location information is not as accurate as current voice call location technology.
• As with all text messages, 9-1-1 messages can take longer to receive, can get out of order or may not be received.
• A text or data plan is required to place a text-to-9-1-1. Text-to-9-1-1 is not available if you are roaming.
• If texting to 9-1-1 is not available in your area, or is temporarily unavailable, you will receive a message indicating that texting 9-1-1 is not available and to contact 9-1-1 by other means.
• Photos and videos cannot be sent to 9-1-1 at this time.
• Text-to-9-1-1 cannot include more than one person. Do not send your 911 text to anyone other than 9-1-1.
For more information contact Kathy Herrick, Floyd County E911 Administrator at 641-228-3366 or kathy@cityofcharlescity.org