Defense Finance and Accounting Service (DFAS) https://www.dfas.mil/
Hours of Operation
CUSTOMER CARE CENTER | PHONE NUMBERS | NORMAL HOURS OF OPERATION |
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Travel Pay Customer Care | 888-332-7411, option 5, then option 1 | 8 a.m to 5 p.m. ET |
Military Pay - Army/Navy/Air Force/Marine Corps | 888-332-7411, option 5, then option 2 | 8 a.m to 5 p.m. ET |
Military Retired & Annuitant Pay | 888-332-7411, option 5, then option 3 OR (216) 522-5955
| 8 a.m. to 5 p.m. ET |
Out of Service Debt | 888-332-7411, option 5, then option 4 | 8 a.m to 5 p.m. ET |
myPay | 888-332-7411, option 6 | 8 a.m to 5 p.m. ET |
Garnishments | 888-332-7411, option 3 | 8 a.m to 5 p.m. ET |
DFAS FAX NUMBER 1-800-469-6559
*********CHANGES TO DFAS REQUESTS CAN TAKE UP TO 30 DAYS TO COMPLETE***********
DFAS TAX INFORMATION
Enter your DFAS Form 1099-R in the federal tax interview (Retirement Plans and Social Security section of Wages and Income)The Iowa state tax interview will identify your military retirement income automatically from the DFAS Form 1099-R entry. Complete the state tax interview. There may be additional questions regarding the military retirement pay, but the program will automatically exempt it from your Iowa taxable income.
From Iowa DOR website:
Retirement pay for military service in the United States Armed Forces, the Armed Forces Military Reserve, or the National Guard is eligible for exemption from Iowa income tax and is not included on line 9,without regard for age or disability. The Army, Navy, Air Force, Marine Corps, and Coast Guard make up the Armed Forces. Only military retirement pay received from the Defense Finance and Accounting Service (DFAS), or a similar source, is eligible for the exemption.
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YOUR COUNTY VA OFFICE CANNOT SEE INTO YOUR RETIREMENT SIDE OF BENEFITS. PLEASE CONTACT RETIREMENT SERVICES TO ASSIST YOU WITH WHAT YOU ARE ASKING, AND INFORMATION NEEDED.
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https://www.iowanationalguard.com/retirement/Pages/default.aspx
ID CARDS AND DEERS STATIONS
Defense Enrollment Eligibility Reporting System (DEERS) is a computerized database for United States Service members, retirees, 100% VA Disabled Veterans, dependents, DoD active Contractors, and others worldwide who are entitled to Public Key Infrastructure and TRICARE eligibility.
https://www.iowanationalguard.com/Family%20and%20Services/Pages/Get-an-ID-Card.aspx
ALWAYS CALL STATIONS PRIOR TO YOU HEADING TO THAT LOCATION
DEERS Rapids Site Locator
Camp Dodge Iowa Army National Guard Camp Dodge-Building 3548 7105 NW 70th Ave Johnston, IA 50131 515-252-4728 (RETIREMENT SERVICES) Email: Lynnette.m.tiedt.civ@mail.mil First come first serve no appts
| 132nd Fighter Wing 3100 McKinley Ave Des Moines, IA 50321 515-261-8530
| 114th FW South Dakota ANG 1201 West Algonquin Street Sioux Falls, SD 57104 605-988-5845
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67th Troop Command ID Card Office – Room 123A 4540 Melrose Ave Iowa City, IA 52246 515-331-5603 or 319-337-9567
| 2nd BCT 34th ID 700 Snedden Dr Boone, IA 50036 515-432-5079
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185th Air Refueling Wing Sioux Gateway Airport Building 269-Room 11 2920 Headquarter Ave Sioux City, IA 51111-1300 712-233-0534
| Customer Service Building Room 214 Offutt AFB Omaha, NE 68113 Base Operator 402-294-1110
| IMNE-RIA-HRC Building 23 Rock Island Arsenal Rock Island, IL 61299 309-782-0596 Online appointments: appointments.CAC.navy.mil
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196th MEB 801 West National Guard Dr Sioux Falls, SD 57104 605-357-2900, 2985
| 389th EN CBT BN (H) 10685 Jet Center Dr Dubuque, IA 52003 563-556-2255 ext 3802
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NOTE: Everyone needs to call to ensure the ID/DEERS office is open, and ID machines are working.
The Uniformed Services have agreed to assist each other in verifying ID card eligibility. The Uniformed Services assist each other in verifying certain categories of eligible persons. With on-line connection to the Defense Enrollment Eligibility Reporting system (DEERS) using the Real Time Automated Personnel Identification System (RAPIDS), issuing activities shall:
Verify eligibility. (See Eligibility below)
Enrolling into DEERS.
Issue ID cards upon presentation of proper documentation. Acceptable proof of identity documentation (adults only) any time an Identification Card is requested.
Eligibility
Active duty members, retired members, and members of the Reserve components not on active duty in excess of 30 days.
Retired Reserve members who have reached their 60th birthday.
Family members of military sponsors on active duty for more than 30 consecutive days.
Family members of retirees (with pay)
Family members of Ready Reserve (Selected, Individual and Standby Reservists).
Family members of Retired Reservists, who have qualified for retired pay at age 60, yet have not reached age 60.
Unremarried or unmarried former spouses previously enrolled in DEERS.
Medal of Honor recipients and their eligible family members.
One hundred percent disabled veterans and their family members.
Former members having reached age 60 and in receipt of retired pay for non-regular service, and their family members.
Eligible survivors of
Active duty members.
Retired with pay members.
Reserve members on active or inactive duty.
Retirement - eligible reservists who died prior to transfer to the Retired Reserve (Reservists who were still participating).
Retired reserve members who qualify for pay at age 60 but die before reaching age 60.
One hundred percent DAVs.
Medal of Honor Recipients.
Documentation
The military sponsor (Soldier) can add the following dependents to DEERS
With the required ORIGINAL source documents:
To add a spouse:
Original Marriage Certificate with State File Number
Spouse Original Birth Certificate with State File Number
Spouse SSN Card
Spouse Driver’s License with new last name
Child of marriage:
Original Birth Certificate with State File Number
SSN Card
Child Out of Wedlock (Male Soldier):
Original Birth Certificate with State File Number
SSN Card
Paternity Affidavit of Support
To add Stepchildren:
Original Marriage Certificate with State File Number
Original Birth Certificate with State File Number
SSN Card
Adopted Child:
Final Adoption Decree
New Birth Cert with adoptive parents named.
SSN Card with child’s new name.
Additional Documentation:
Properly certified final decree of divorce, dissolution, or annulment of marriage.
Court order for adoption or guardianship.
Retirement orders or DD Form 214 showing retirement.
DD Form 1300, Report of Casualty
Certification from VA of 100-percent disabled status.
Orders awarding Medal of Honor.
Formal determination of eligibility for Medicare Part A and B from the Social Security Administration
Civilian personnel records.
Acceptable Proof of Identity Documentation "UNEXPIRED"
AFI 36-3026_IP 17JUNE2009 - Attachment 20/RAPIDS User Guide - 18.5 Appendix E
Department of Homeland Security, Lists of Acceptable Documents, Accepted by DEER
(For Sponsors, Spouses and any dependents age 18 and above)
Two UNEXPIRED and ORIGINAL (no copies) forms of identity must be presented EVERYTIME an ID is issued or renewed.
NO EXCEPTIONS
Primary Documents | Secondary Documents |
DOD Requires that for ID Card Issuance, at least one document shall be valid, state or Federal Government-issued photo.
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U.S. Military card
| Certificate of U.S. Citizenship (Form N-560 or N-561)
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U.S. Passport
| Certificate of Naturalization (Form N-550 or N-570)
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Driver's license or ID card issued by a state or outlying possession of the U.S. provided it contains a photograph.
| Foreign Passport with I-551 stamp or attached form i-194 indicating unexpired employment authorization
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ID Card issued by federal, state, or local government agencies or entities provided it contains a photograph
| Reentry Permits (Form I-327)
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Permanent Resident Card or Alien Registration Receipt Card with Photograph (Form I-151 or I-551)
| Voter's registration card
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Temporary Resident Card (Form I-688)
| Native American tribal document
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Employment Authorization Card (Form I-688A)
| Drivers license issued by a Canadian government authority
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Employment Authorization Document issued by the INS which contains photograph (INS Form I-688B)
| U.S. social security card issued by the Social Security Administration
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U.S. Coast Guard Merchant Mariner Card
| Birth Certificate issued by state, county, municipal authority
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| Refugee Travel Document (Form I-327)
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| U.S. Citizen Card (Form I-197) or ID Card for use of Resident Citizen in the United States (Form I-197)
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| U.S. Military ID
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